Delete Your Account.

Accounts on the Fetch marketplace are created and operated by Fetch, registered in the Republic of Cyprus. The same account is used in the Fetch app and on the website, so deleting it removes it from both.

You can delete your account yourself, without contacting us:

• In the Fetch app — open the Profile tab, tap My Information, then tap Delete account and confirm.
• On the website — sign in, open My Information, then choose Delete account and confirm.

If the in-app option cannot complete the deletion on the spot, it hands your request to our support team by email (see below). Your request is handled the same way whichever route you use.

You can also request deletion without the app installed. Email support@fetch.cy with the subject “Delete my account”, from the email address your Fetch account is registered under. We may reply to confirm the request really came from you before proceeding, so that nobody else can delete your account.

Requests are actioned within 30 days, and we confirm by email once the deletion is complete.

When your account is deleted we remove or irreversibly anonymise:

• your account and profile — email address, name, phone number, date of birth and profile picture;
• saved delivery addresses;
• saved payment methods — the payment token held for you by our payment provider is revoked;
• favourites, notification preferences and other app settings;
• all active sessions, so the account can no longer be used to sign in.

A deleted account cannot be restored. You are welcome to create a new account at any time.

• Order, invoice and payment records — kept for the period required by Cyprus tax and accounting law (currently six years from the end of the relevant tax year), then deleted. They are detached from your deleted profile and used only to meet those legal obligations.
• Security and fraud-prevention logs — standard server logs are kept for a short period and then deleted.
• A record of your deletion request — kept so we can show that we acted on it.

These are the retention rules set out in our Privacy Policy.

• saved addresses and saved payment methods can be removed at any time from the app or website under Profile;
• for anything else, email support@fetch.cy and tell us which data you would like removed.

Contact support@fetch.cy, or use the details in section 1. You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus.