FAQ.
Answers to the most common questions about shopping, delivery and payments on Fetch.
What is Fetch?
Fetch is an online marketplace that connects customers with a wide range of products from various sellers, offering seamless shopping and fast delivery.
How does Fetch work?
Customers can browse products, place orders, and have them delivered to their doorstep. Sellers list their products, and our marketplace facilitates secure transactions and efficient fulfillment.
Where does Fetch deliver?
We currently deliver across Cyprus only. Delivery options, times and availability depend on your location and the store.
Is there a Fetch mobile app?
Yes! Our new mobile app lets you shop on the go, track orders in real time, and enjoy exclusive app-only deals.
How do I contact Fetch for support?
You can reach our support team via our call center, email, or live chat in the mobile app.
How can I place an order?
Simply add items to your cart, proceed to checkout, choose your preferred delivery and payment method, and confirm your order.
What payment methods do you accept?
We accept credit/debit cards, digital wallets (Apple Pay / Google Pay), and other secure payment methods.
Can I track my order?
Yes! You can track your order in real time via the Order History section on our website or mobile app.
Can I cancel or modify my order after placing it?
Order modifications depend on the type of delivery method and store’s policy. Cancellation is possible before the order is processed. Contact customer support for assistance.
What if I receive the wrong or damaged product?
If you receive an incorrect or damaged item, please contact customer support within 2 hours for a resolution.
How long does delivery take?
Delivery times vary based on the delivery method selected, location and store. Estimated delivery times are provided at checkout.
How much does delivery cost?
Delivery fees depend on the delivery method, location, and store. You’ll see the total cost before completing your purchase.
Do you offer same-day or express delivery?
Yes! Instant or express delivery options are available for select products and locations.
What happens if I’m not home when my order arrives?
If you are unavailable and the delivery method was via G.A.P. AKIS Express, the courier will attempt delivery again or leave instructions for pickup. If the delivery method was via Fetch, which is an immediate delivery service, there may be an additional charge to deliver to a different location.
What is the return policy?
Returns are accepted within 14 days of delivery, provided the item is in its original condition. Check Returns & Refunds Policy of each store for more details.
How do I initiate a return?
Go to My Orders > Request Return, select the reason, and follow the instructions.
When will I receive my refund?
Refunds are processed within a few business days after the return is approved or in cases where a product is out of stock. Please note that the exact time it takes for the refund to appear in your account may vary depending on your bank.
Are all products returnable?
Some items, such as perishable goods or personal care products, may not be eligible for return. Check the product page for return eligibility.
How can I become a seller on Fetch?
You can sign up as a seller through our Seller Registration Portal, complete the verification process, and start listing products.
What are the benefits of selling on Fetch?
As a Fetch seller, you gain access to a wide customer base, marketing support, secure payments, and logistics solutions.
How does Fetch handle payments to sellers?
Seller earnings minus the Fetch commission are transferred to their registered bank account the next working day after order fulfillment.
What are the seller fees?
Our fee structure varies by category. You can find detailed information in the Seller Fee Policy.
How do I create an account?
Sign up with your email, phone number, or social media account via our website or mobile app.
What should I do if I forget my password?
Use the Forgot Password? link on the login page to reset your password.
How do I update my account information?
Go to My Account > Settings to update your details.
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your data.